Voice Recording | Voice Monitoring

Voice Recording | Call Monitoring | Call Logging

The ILT™ User Client is software that exists on a client computer used to access services from the ILT™ Call Logging System through a
local area network. There are many benefits to using the ILT™ User Client:

Uses less than 8 MB RAM or 2 MB HD on the call logging client’s desktop
Hierarchical permissions ranking (feature & content access restriction)
Search, retrieve and e-mail conversations
Playback conversations with a standard windows media player
Save voice recording messages as a WAV file and send by email
Communicate to other call logging client users through instant messaging
Tag or add text to voice recording messages with titles, comments or notes
Screen pops the users for incoming calls or instant messages

Search voice recorded messages by:

Call Logging Remote Manager Client

The ILT™ Remote Manager Client is a LAN/WAN based utility that gives supervisors voice monitoring capabilities and visual indicators, in
real time, detailing; activity, voice recordings and data information from the ILT™ Call Logging Server.

Managers can monitor call activity in real time:

Which agent / employee is on the phone
What is showing on the digital telephone display of the agent
Call duration - start / stop time of inbound or outbound calls from

any extension connected to the ILT™ Call Logging Server

Outbound numbers dialed and Caller ID**
Service Observe conversations live between agents, employees

and customers from a client PC through the network

Managers can capture in real time:

Networked agent’s desktop screens (Screen Capture)
Hourly, daily, weekly or monthly extension activity reports detailing every inbound or outbound call

(Call Duration, Caller ID, DTMF Touch Tone, Agent Tagged Voice Recording Files, and more)

Managers can communicate with agents / employees:

Send instant text messages to agent / employee desktops that screen pop for training purposes

Quality of Service Portal

The QOS Portal was designed to provide off premise telephone remote live voice monitoring Service Observe
to the ILT™ Call Logging System from any phone, anywhere in the world. Managers can pick up their cell
phone, dial into the call logger system and covertly: monitor from one agent to another, select to record calls
on demand,and select to have calls automatically emailed to their email account in a WAV file for review at a
later time. Agents and called parties have no idea that live voice monitoring through the Quality of Service
Portal is taking place, giving call centers the ability to have a central live voice monitoring position while away
from the call center site.

Manage Multiple Quality Assurance Tasks

You can manage your quality assurance tasks at a highly robust level by obtaining all ILT™ Call Logging tools (QOS, Remote Manager and
Call Logging User Client) into one powerful bundle. Together, they facilitate: line tapping, voice recording, telephone recording, call logging,
live voice monitoring, voice streaming, network surveillance, instant messaging, data capturing and archiving - all into one system.

Open Architecture

The ILT™ Call Logging System is OAI (Open Application Integration) based, making it one of the most powerful call logging, voice recording
and voice monitoring solutions available. Custom integrations with: DBMS (DataBase Management System), CRM Integrations (Customer
Relationship Management) and ERP Integrations (Enterprise Resource Planning) are available. Recent CRM Integrations developments
include CUBS Collections System and Microsoft Dynamics CRM. Please ask a TasTec Inc. product specialist for more details.

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Analog Extension Tapping
Analog Trunk Tapping
Archive to Media
Archive to Server
Archived Monitoring Records
Auto Record
Automatic Gain Control – increase/decrease volume of local and
remote conversations by channel
Automatic Recording
Automatic Scheduled Backup of conversations, and comments
Bookmark Recordings
Call Data Capture
Call Monitoring Flash, Desktop and Server
Caller ID Capture
Centrex Tapping
Compression Rate 13kb/s (4GB=680Hrs.)
Connectivity
• Analog Telephone Sets
• Digital Telephone Sets
• Radio – two way
• T1/E1
Definable Administrative Permissions
Definable User Permissions
Desktop Voice Recording
Desktop Monitor Search, Retrieval, Playback, and Record
Digital Extension Tapping*
Digital Trunk Tapping T1, PRI, EM, DNIS, E1
Display Status in, Out, Start, End, DTMF, Caller ID
DTMF Capture
E1 Trunk Recording
E-mail Message Delivery / Dissemination
Error Log
Event Log
Flash Call Logging
Flash Call Recording
Flash Call Monitoring
Flash Voice Recording
Flexible Storage Perimeters
Hardware
Indexed Media Player
Live Voice Monitoring (listen to conversations as they happen over a
network)
Manual E-mail Forward and Store Conversations
Network Client Interface
Network Ready (TCPIP)

One-Touch Record /Desktop Activation
Open Architecture
• Easy to Use
• Intel Processor/Main Board
• Microsoft Windows 2000 O/S
• PC Based
• Proven Technology
• Scalable
Passive Voice Monitoring
Password Protected
Permission Based Programming
Play Alert Tones*
Playback of Archived Recordings (Server/Desktop/E-mail)
QOS Quality of Service Voice Monitoring (from any remote phone
that is on or off the premises)
Real Time Display/Recording
Recording Data (transaction numbers, names, comments,
dispositions)
Record By Code
Record On Loop Connection
Record On Voice Detection
Remote Activation
Remote Administration
Remote Monitoring
Remote Manager (view extension or channel status in real time)
Reports by
• ANI
• Caller ID
• Comment
• Date
• Display
• Extension
• Name
• Time
• Trunk
Save Recordings and Associated Data to any Media Device
(DVDRW, CDRW, Memory Stick, Hard Drive, Network, Etc.)
Scheduled Recording Options
Screen Capture
Screen Pop Capability
Simple System Programming
Streaming Voice Monitoring
Telephone Recording
• Digital
• Analog

Voice Recording | Voice Monitoring | Call Logging - TasTec banner

Server Based
For maximum networked security, flexibility and control.

Affordable
Priced Right for every budget.

Digital
Save and retrieve conversations on compact, easy to store DVD's

Expandable
Grows as your needs and requirements grow.

Secure
Installed in your communications room for tamper-proof security.

Record:
Conversations - In-bound / Out-bound and internal
Phone System Data - Number dialed, Start/Stop time, Caller ID, and
touch tone*
Comments - Additional information entered by Agent/Employee
Screens - Remotely capture any networked desktop image

Archive:
Server - Store all data for up to three years
Desktop -Store individual conversations indefinitely
DVDR - Scheduled back up to DVD,CD or DAT
FLOPPY - Save individual conversations
E-Mail accounts - Send the conversation to a colleague in WAV file
format

Improve:
Sales
Customer Satisfaction
Corporate Security
Customer Retention
Employee Productivity
The Bottom Line

Deploy:
Call Centers
Order Desks
Customer Service Centers
Medical Clinics
Lawyer's Offices
Collection Agencies
Financial Institutions
Customer Service Centers
Training Desks
Customer Interactions

Quick facts about the ILT™

TasTec Inc. offers unique business telephony applications:

Automated Dialing
Predictive Dialing
Voice Broadcasting

Automated Attendant
Interative Voice Response
Automatic Call Distribution

Speech Recognition
Text-to-Speech
Scripted Prompting

Call Accounting
Wireless Messaging
SMS Messaging

Voice Monitoring
Call Screening
Call Alert

Unified Messaging
D esktop Messaging
Onhold Messaging

Line Tapping
Call Logging
Voice Recording

Multi-Tenanting
Voice Mail
Fax Mail

Intelligent Line Tapping™ Features

ILT™ Intelligent Line Tapping is a line of Call Logging Systems, offered by TasTec Inc., that facilitates; Voice Recording, Call Monitoring
and Call Logging on all Telephone Recording and Line Tapping applications, plus CRM Integrations, including Microsoft Dynamics CRM.
The predominant - yet affordable ILT™ Call Logging Systems have endured nearly a decade's worth of research and development in
telecommunication systems integrations, providing Voice Recording and Voice Monitoring solutions for all Telephone Recording and Line
Tapping applications, including; Analog Trunk Side Recording, E1 and T1 Trunk Side Recording, Analog Station Side Recording (on
most phone systems), Digital Station Side Recording (on most phone systems), VOIP Call Recording and 2 Way Radio Recording. From
standalone affordable, to entry level Call Recording and Voice Monitoring, to networked based business Line Tapping installations,
growing to hundreds of agents or employees, the ILT™ line of Call Logger / Voice Recorders employ advanced features such as:

What is ILT™ ?

Intelligent Line Tapping™ List Of Features

RAID your business with the ILT™

Click here for more
information and pricing on the
ILT™ Call Logging Systems

Low
Entry
Cost

4 Channel Call Logger

Compact / Windows Based
Stackable to 24 ports / 6 Units
Logs to PC / LAN Client Ready

24 to 512 Channel Call Loggers

Rack Mounted Server
Expandable / Full Redundancy
QA / QOS / LAN Client Ready

4 to 16 Channel Call Loggers

Desktop or Rack Mounted Server
Expandable / Full Redundancy
QA / QOS / LAN Client Ready

- Group
- Extension
- Day
- Month
- Name or Title of Call
- Comments or Notes
- Number Dialed
- Caller ID
- Messaging Number
- Inbound / Outbound Calls
- System Touch Tone