| What is the Automotive Assistant™ ? The Automotive Assistant™ is an interactive Dealership Voice Broadcasting, Automated Dialing and Predictive Dialing system, designed to integrate with new or existing Dealership Telecommunications Systems, Dealership Networking Systems, Dealership CRM Systems or just about any Dealership DBMS software. Automotive Assistant™ is modular and scalable in nature, allowing for flexibility in campaign planning. You can acquire either one or any combination of the 8 Automotive Assistant™ campaigns that best suit your business needs: The Automotive Assistant™ is a powerful Dealership Voice Communications application, powered by an award-winning Dealership IVR System called the ICS™ (Integrated Communications Server); a highly robust Voice Processing System sold and supported worldwide through a large and growing authorized dealer network. The ICS™ is designed to streamline messaging within the dealership’s administrative office and their customers, or between the departments; service, parts, sales, body shop, etc. The ICS™ is a software and hardware solution that you would own and have long-term support on, giving you the best return on investment possible. Whether you own a phone switch or subscribe directly through a telecommunications service provider, The ICS™ system bolts onto just about any new or existing telecommunication and network infrastructure, and is designed to utilize existing resources. TasTec specializes in offering solutions that make new or legacy infrastructures more intelligent, bringing you voice applications that best fit your requirements, without having to forklift your current investment. What is the Automotive Assistant™ capable of doing? The Automotive Assistant™ has the capacity to facilitate multiple Dealership Voice Broadcasting, Automated Dialing and Predictive Dialing campaigns simultaneously, using existing telecommunication resources, while delivering Prerecorded Voice Messages, Text-To-Speech (TTS) Messages, Interactive Touch-Tone Prompting (DTMF), Speech Enabled Voice Prompting and Off-Premise Call Transfers. The Automotive Assistant™ comes standard with professionally recorded messages, or is flexible enough to allow campaign messages to be recorded from any touch phone on or off the premises from a menu prompted Telephone User Interface (TUI). The Automotive Assistant™ user-friendly Graphic User Interface (GUI) allows administrators to create and send Dealership Voice Broadcasting Campaigns quickly and easily, directly from their local laptop or desktop workstation or remotely from any PC that has network access. Through the Automotive Assistant™ console, creating an Automated Voice Dialing campaign is simple - just import a list of customers into your campaign, select from a list of prerecorded messages, choose the dialing criteria that you would like the system to follow (time range, number of retries, number of allocated phone lines, live agent call transfers, etc.), click the start button and watch it go. You can monitor calls in progress through the Automotive Assistant™ console as it displays call activity in real-time. Once the campaign is complete, the administrator can choose to view a summary report showing the effectiveness of the campaign or a detailed report of what transpired on each individual call that took place. The Automotive Assistant™ is designed with telephony intelligence that can identify various caller scenarios such as: ring-no-answer, busy-no-answer, operator intercept (i.e. invalid phone number), voice mail service answer, voice mail machine answer, early hang-up, and more. The Automotive Assistant™ can respond accordingly to each caller scenario with a different voice broadcast messaging script, making it one the most diverse Dealership Voice Broadcasting, Automated Dialing and Predictive Dialing solutions you can buy for your car dealer business that is sure to fulfill your Dealer Customer Communications needs. Vehicle Service Reminder So why not just have your service people contact the customers directly? Because your service people have more important things to do, like servicing your customers, not wasting time tracking them down. The Vehicle Service Reminder is the most sensible and professional way to off-load the arduous task of calling and tracking down customers. Here's how it works - when a person answers the call, the Vehicle Service Reminder will commence playing the prerecorded message chosen by the administrator, as soon as the system identifies a positive voice (when the person says "hello"). Depending on the script selected by the administrator, the call recipient will have a number of options he or she can choose from as prompted by the prerecorded message. Example: Hi, this is (dealership name) calling to remind (vehicle owner) that (vehicle make/model/year) is due for maintenance. Press 1 - if you wish to book an appointment now with a live agent (the Vehicle Service Reminder system will then transfer the caller directly to a live agent). Press 2 - for information on how to book an appointment yourself at a later date (the Vehicle Service Reminder system will then play a detailed message explaining how to book an appointment at their convenience using the 24hr automated Service Appointment Scheduling System). Press 3 - if (vehicle owner) is not in the household at this time (the Vehicle Service Reminder system will then play a message to the household member to deliver to the vehicle owner). Call goes to Voice Mail or an Answering Machine - (the Vehicle Service Reminder system detects the record tone and leaves a message in the vehicle owner's mailbox) Hello, this (dealership name) calling to remind (vehicle owner) that (vehicle make/model/year) is due for maintenance. Please call our 24hr Automated Service Appointment Scheduling System to book an appointment The main functions of the Vehicle Service Reminder
Vehicle Recall Notification The Vehicle Recall Notification sub-module works similar to the Vehicle Service Reminder sub-module, only the caller will hear the details of the recall pertaining to his/her vehicle, before the option to book a service appointment is announced. The Vehicle Recall Notification messaging script first announces that there is an important message for the owner of the vehicle. Example: Hi, this is (name of dealership) calling. We have an important message for (vehicle owner) concerning (vehicle make/model/year). Press 1 now if you are (vehicle owner) and wish to hear this messag now (the Vehicle Recall Notification system will play the message concerning the details of the recall and give the caller the option to book a service appointment through the automated booking system or a live agent) Press 2 if you are not (vehicle owner) but are willing to take a message (the Vehicle Recall Notification system will inform the caller that the vehicle owner has a message concerning his/her vehicle that can be retrieved anytime by dialing a specific phone number with a specific mail box number). The vehicle recall notification message is stored on the system for a period time so that the vehicle owner can call in at his/her own convenience to hear the vehicle recall notification message at anytime, while allowing them to book an appointment concerning the recall at anytime. Service Appointment Scheduling The Service Appointment Scheduling sub-module is an automated 24hr express service booking feature that uses IVR (Interactive Voice Response) scripts to prompt callers to enter the date and time of the appointment they wish to book. If the time of the appointment requested by the caller is not available, the Service Appointment Scheduling sub-module will alert the caller that the appointment time has already been filled and will announce a list of other appointment times available for that day. The caller can then choose to either select one of the appointment times offered for that day or choose a different date and time. Once the appointment is booked, the Vehicle Service Reminder sub-module will alert the vehicle owner prior to the appointment to confirm if he/she will still be attending. Service Appointment Rescheduling The Service Appointment Rescheduling sub-module notifies vehicle owners that they have missed their service appointment and gives them the option to reschedule their appointment by either transferring their call to a live agent or giving them the option to use the automated 24hr express Service Appointment Scheduling feature. Dealership Promotions, Activities & Events With the Activity / Promotional / Event Announcer sub-module, you can create multiple interactive Automotive Voice Broadcasting campaigns to different user groups (prospects, existing customers, staff members, etc), using professionally recorded or personally recorded messages. It's perfect for campaigns relating to existing radio or TV advertisements, in which case the caller would be hearing a familiar jingle or slogan, enticing them to participate in any such events. You can create several announcement or advertising campaigns regarding:
Dealership Staff Messaging With the Staff Messaging sub-module, you can improve communications with staff members by sending internal voice broadcast messages between departments, committees, select individuals or globally. The Staff Messaging sub-module allows administrators to record and send voice recorded or text-to-speech messages directly to the mail boxes of staff members within an internal messaging campaign. The administrator can also choose to be notified each time a staff member has retrieved the voice broadcasting message within their own mail box. Vehicle Trade-in Finder With the Vehicle Trade-in Finder sub-module, you can create "Used Vehicle Buy-out" campaigns from lead sources such as used vehicle classified ad listings or online lease buy-out listings. How it works is, Vehicle Trade-in Finder will play a message to the caller informing them that the dealership is offering to give them top dollar for their used vehicle as per a trade-in offer. Example: Hi, this is (dealership name) calling about a (vehicle year/make/model) that you have listed for sale. We wish to assist you with the sale of your vehicle by offering (dealership offer). Press 1 now if you wish to speak to a live representative regarding this offer (the system will transfer the caller to a live agent). Press 2 if you wish to call us back at a later date (the system will play a message with the dealership number, address and business hours). Press 3 if you are not interested and wish not to be contacted anymore (the Vehicle Trade-in Finder report will compile a list of people who wish not to be contacted any longer, in which case their phone number will be excluded in future campaigns - respecting all regional privacy acts). The campaign calling script can be personally recorded for originality or professionally recorded to enhance the broadcasting experience. Dealership Customer Survey With the Dealership Customer Survey application, you can send out interactive survey campaigns to existing customers, in which case, the Dealership Customer Survey system would compile responses from customers regarding what they like or dislike about the services received from the dealership. After the customers have responded to the survey questions, they also have the option to make suggestions on how the dealership could improve their service. To get more customers to participate in the survey, you can offer perks such as discounts on vehicle service packages. Example: Hi this is (dealership name) calling for (vehicle owner) who has recently purchased a vehicle from us. We are offering (discount offer) on your next (service type). In order to qualify for this offer, we will need a few minutes of your time to answer some questions regarding our dealership's services. Press 1 now if you are interested in participating in the survey (the Dealership Customer Survey system will take the caller directly to a interactive scripted prompting survey that will ask the caller a series of questions regarding how they like the service, to which the caller must reply by entering a digit on their keypad from 1 to 5, with 1 being best and 5 being worst). Press 2 if you are not the vehicle owner or you require information on how to participate in this survey at a later date (the system will play a message to the caller regarding information on how to call into the system to participate in the automated survey at anytime). Press 3 if you wish not to participate in this or any future surveys (the Dealership Customer Survey system compiles a list of numbers to be excluded from the next dealership survey campaign). |
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| Still think that your service people should call customers directly? click here |
Are my sales leads being effectively converted
into sales?
into sales?
Who are your customers
giving their keys to?
giving their keys to?
Dealership Voice Broadcasting | Vehicle Service Reminder
There`s never been an easier way to; retain existing customers,
bring in new business, increase revenue and reduce over-head
bring in new business, increase revenue and reduce over-head
The future of Dealer Customer Communications is here. Dealership Voice Broadcasting is the up
and coming medium commonly used by car dealers to; generate leads, improve dealership image,
optimize customer communications, reduce overhead and increase revenue in sales and service.
and coming medium commonly used by car dealers to; generate leads, improve dealership image,
optimize customer communications, reduce overhead and increase revenue in sales and service.
Are my current advertising investments producing
enough leads?
enough leads?
Here are the 4 biggest questions on every dealership manager's mind:
Question 2
Question 1
Are my customers coming back to my dealership
for service?
for service?
Am I getting enough repeat business from my
existing customers?
existing customers?
Question 4
Question 3
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| The answers to these 4 common questions are easily attained through these 8 Voice Broadcasting applications of the Automotive Assistant™ |
Quick Links to the most frequently requested products and applications: