The ICS™ Integrated Communications Server is an
award winning IVR, Automated Attendant and Voice Mail,
multi-application, voice-processing platform, designed to
reduce the cost of, and streamline messaging for
businesses of all industries.
ICS™ is an engine that drives the all-in-one solution
vehicle of advanced call processing technology and
application modules. So your not only getting IVR,
Automated Attendant and Voice Mail, it also supports
ACD (Automatic Call Distribution), Unified Desktop
Messaging, Client Surveillance, Call Accounting, Call
Recording, Wireless Messaging, Scripted Prompting,
Speech Recognition, Database Integration, Network
Integration, Multi-Tenanting, Automated Dialing,
Predictive Dialing, Voice Broadcasting, Text-to-Speech,
Fax Mail and more.
The advanced technology of the ICS™ engine sanctions
the capacity to bring multiple applications together into
one central processing server, empowering it's users
with; flexibility, scalability, ease-of-use and open
architecture for custom application design.
ICS™ is modular in nature, allowing for diversity in
infrastructure planning. You can bolt-on one or any
combination of application modules that best suit your
business needs. No matter what your endeavors or
requirements are, you can; start small and watch your
investment grow with your business or dovetail medium to
large size undertakings with one encompassing solution.
The ICS™ is forward and backward compatible with most
PBX and key system manufacturers: Avaya, Comdial,
Meridian, Mitel, NEC, Nitsuko, Norstar, Nortel,
Panasonic, Rolm, Samsung, Siemens, Toshiba, Vodavi
and WINN.
The ICS™ was also designed to integrate with central
office based communication exchanges and information
system software, that is network and desktop messaging
ready, including; CRM (Customer Relationship
Management), ERP (Enterprise Resource Planning) and
PMS (Property Management System or Practice
Management System) or just about any DBMS (Database
Management System) software. It can use data stored in
Access/Jet, SQL Server, Oracle, or any ODBC (Open
Database Connectivity) compliant data container, while
supporting various data file formats such as; Comma
Delimited Text, Excel, Word, etc.
The ICS™ platform is supported on various operating
systems including; Microsoft Windows NT / 2000 / XP
Pro / Vista and Windows 2000 / 2003 Server.
award winning IVR, Automated Attendant and Voice Mail,
multi-application, voice-processing platform, designed to
reduce the cost of, and streamline messaging for
businesses of all industries.
ICS™ is an engine that drives the all-in-one solution
vehicle of advanced call processing technology and
application modules. So your not only getting IVR,
Automated Attendant and Voice Mail, it also supports
ACD (Automatic Call Distribution), Unified Desktop
Messaging, Client Surveillance, Call Accounting, Call
Recording, Wireless Messaging, Scripted Prompting,
Speech Recognition, Database Integration, Network
Integration, Multi-Tenanting, Automated Dialing,
Predictive Dialing, Voice Broadcasting, Text-to-Speech,
Fax Mail and more.
The advanced technology of the ICS™ engine sanctions
the capacity to bring multiple applications together into
one central processing server, empowering it's users
with; flexibility, scalability, ease-of-use and open
architecture for custom application design.
ICS™ is modular in nature, allowing for diversity in
infrastructure planning. You can bolt-on one or any
combination of application modules that best suit your
business needs. No matter what your endeavors or
requirements are, you can; start small and watch your
investment grow with your business or dovetail medium to
large size undertakings with one encompassing solution.
The ICS™ is forward and backward compatible with most
PBX and key system manufacturers: Avaya, Comdial,
Meridian, Mitel, NEC, Nitsuko, Norstar, Nortel,
Panasonic, Rolm, Samsung, Siemens, Toshiba, Vodavi
and WINN.
The ICS™ was also designed to integrate with central
office based communication exchanges and information
system software, that is network and desktop messaging
ready, including; CRM (Customer Relationship
Management), ERP (Enterprise Resource Planning) and
PMS (Property Management System or Practice
Management System) or just about any DBMS (Database
Management System) software. It can use data stored in
Access/Jet, SQL Server, Oracle, or any ODBC (Open
Database Connectivity) compliant data container, while
supporting various data file formats such as; Comma
Delimited Text, Excel, Word, etc.
The ICS™ platform is supported on various operating
systems including; Microsoft Windows NT / 2000 / XP
Pro / Vista and Windows 2000 / 2003 Server.
| ICS Bolt-On Modules Speech Recognition - Scripted Prompting - Unified Messaging |
| ICS Add-on Dialer Modules Automated / Predictive Dialing Voice and Text-to-Speech Broadcasting |
The EATS™ (Employee Absence
Tracking System) is an interactive
voice and information tracking
module for businesses in need of an
automated tracking mechanism for
employees to call into a centralized
system to report absences,
tardiness or their whereabouts.
Tracking System) is an interactive
voice and information tracking
module for businesses in need of an
automated tracking mechanism for
employees to call into a centralized
system to report absences,
tardiness or their whereabouts.
The ASR™ (Automated Speech
Recognizer) is a speech processing
module, designed to recognize voice
commands for navigating through
the ICS™ IVR system. With it's world
renowned speech recognition
engine (powered by Nuance) and
it's self- learning capability, the
ASR™ is the next generation in voice
processing technology.
(Click here to learn more)
Recognizer) is a speech processing
module, designed to recognize voice
commands for navigating through
the ICS™ IVR system. With it's world
renowned speech recognition
engine (powered by Nuance) and
it's self- learning capability, the
ASR™ is the next generation in voice
processing technology.
(Click here to learn more)
The VGClient™ is a unified desktop
messaging module , designed to
provide access to all traditional and
Internet based messaging mediums,
including: voice mail, fax mail, e-
mail, paging, call screening and
instant messaging from one
powerful, easy-to-use desktop
messaging console. The VGClient™
facilitates; integration with
Microsoft Exchange or POP3 for
cross media messaging, text-to-
speech enabled call screening
and instant messaging, and CTI
based screen popping technology.
messaging module , designed to
provide access to all traditional and
Internet based messaging mediums,
including: voice mail, fax mail, e-
mail, paging, call screening and
instant messaging from one
powerful, easy-to-use desktop
messaging console. The VGClient™
facilitates; integration with
Microsoft Exchange or POP3 for
cross media messaging, text-to-
speech enabled call screening
and instant messaging, and CTI
based screen popping technology.
The ICS™ Automated Dialing Modules
are an interactive Voice and Text-to-
Speech Broadcasting and Automated
/ Predictive Dialing group of
applications for various industries.
Each Dialer Module comes with a
group of sub-modules that you can
choose from, such as: Appointment
Reminding / Scheduling and
Rescheduling, Activity Announcing,
Staff Messaging / Info Distribution,
Absenteeism Notification, Order
Taking, Fit-For-Duty Finder, Survey
Conducting, Sales Finder, and more.
You can choose to acquire one or any
combination of sub-modules that best fit
your business needs.
Every sub-module is unique by definition
- yet similar by principal. Each is
designed with it’s own console, offering
specific features that accurately cater
to the objectives of each campaign. The
characteristics of each sub-module are
differentiated by purpose, which allows
for dexterity in it's ability to administer
sub-campaigns, which in turn can be
launched; by groups, individually,
sequentially, randomly or combined into
one encompassing expedition.
(Click here to learn more)
are an interactive Voice and Text-to-
Speech Broadcasting and Automated
/ Predictive Dialing group of
applications for various industries.
Each Dialer Module comes with a
group of sub-modules that you can
choose from, such as: Appointment
Reminding / Scheduling and
Rescheduling, Activity Announcing,
Staff Messaging / Info Distribution,
Absenteeism Notification, Order
Taking, Fit-For-Duty Finder, Survey
Conducting, Sales Finder, and more.
You can choose to acquire one or any
combination of sub-modules that best fit
your business needs.
Every sub-module is unique by definition
- yet similar by principal. Each is
designed with it’s own console, offering
specific features that accurately cater
to the objectives of each campaign. The
characteristics of each sub-module are
differentiated by purpose, which allows
for dexterity in it's ability to administer
sub-campaigns, which in turn can be
launched; by groups, individually,
sequentially, randomly or combined into
one encompassing expedition.
(Click here to learn more)
The VG Q&A™ is an interactive
question and answer - scripted
prompting module for implementing
automation in: conducting surveys,
order taking or compiling
information for the purpose of
automatically migrating responses to
a central database.
question and answer - scripted
prompting module for implementing
automation in: conducting surveys,
order taking or compiling
information for the purpose of
automatically migrating responses to
a central database.
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All trademarks, product names and logos are the property of their respective owners
©2007 TasTec Inc. is a registered trademark of TasTec Incorporated®
| TasTec Incorporated. All Rights Reserved. |
| IVR | Automated Attendant | Voice Mail |
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