| The ILT™ Remote User Client is software that exists on a client computer for agents to have access to services from the ILT™ Call Logging System through a local area network. There are many benefits to using the ILT™ Remote User Client:
Search recorded calls by: The ILT™ Remote Manager Client is a LAN/WAN based utility that gives supervisors voice monitoring capabilities and visual indicators, in real time, detailing; activity, voice recordings and data information from the ILT™ Call Logging Server. Managers can monitor call activity in real time:
Managers can capture in real time:
Managers can communicate with agents / employees:
QOS Portal - Service Observe - Remote Call Monitoring The QOS Portal was designed to provide live off-premise telephone remote call monitoring or Service Observe to the ILT™ Call Logging System from any phone, anywhere in the world. Managers can pick up their cell phone, dial into the call logger system and covertly: monitor from one agent to another, select to record calls on demand, and select to have calls automatically emailed to their email account in a WAV file for review at a later time. Agents and called parties have no idea that live voice monitoring through the Quality of Service Portal is taking place, giving call centers the ability to have a central live voice monitoring position while away from the call center site. Manage Multiple Quality Assurance Tasks You can manage your quality assurance tasks at a highly robust level by obtaining all the ILT™ Call Logging Tools (QOS, Remote Manager and User Client) into one powerful bundle. Together, they facilitate: line tapping, voice recording, telephone recording, call logging, live call monitoring, voice streaming, network surveillance, instant messaging, data capturing and archiving - all into one system. Open Architecture The ILT™ Call Logging System is OAI (Open Application Integration) based, making it one of the most powerful call logging, voice recording and call monitoring solutions available. Custom systems integrations with: DBMS (DataBase Management System), CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) are available. Recent CRM Integration developments include CUBS Collections Systems and Microsoft Dynamics CRM. Please ask a TasTec product specialist for more details. |
©1996 - 2007 VoiceGate products are a registered trademark of VoiceGate Corporation®
All trademarks, product names and logos are the property of their respective owners
©2007 TasTec Inc. is a registered trademark of TasTec Incorporated®
Archive to Media Archive to Server Archived Monitoring Records Auto Record Automatic Gain Control – increase/decrease volume of local and remote conversations by channel Automatic Recording Automatic Scheduled Backup of conversations, and comments Bookmark Recordings Call Data Capture Call Monitoring Flash, Desktop and Server Caller ID Capture Centrex Tapping Compression Rate 13kb/s (4GB=680Hrs.) Connectivity
- Digital Telephone Sets - VoIP Telephone Sets - Radio – two way - T1/E1 - SIP
Definable User Permissions Desktop Voice Recording Desktop Monitor Search, Retrieval, Playback, and Record Digital Extension Tapping* Digital Trunk Tapping T1, PRI, EM, DNIS, E1 Display Status in, Out, Start, End, DTMF, Caller ID DTMF Capture E1 Trunk Recording E-mail Message Delivery / Dissemination Error Log Event Log Flash Call Logging Flash Call Recording Flash Call Monitoring Flash Voice Recording Flexible Storage Perimeters Hardware Indexed Media Player Live Voice Monitoring (listen to conversations as they happen over a network) Manual E-mail Forward and Store Conversations Network Client Interface Network Ready (TCPIP) |
Easy to Use Intel Processor/Main Board Microsoft Windows 2000 O/S PC Based Proven Technology Scalable Passive Voice Monitoring Password Protected Permission Based Programming Play Alert Tones* Playback of Archived Recordings (Server/Desktop/E-mail) QOS Quality of Service Voice Monitoring (from any remote phone that is on or off the premises) Real Time Display/Recording Recording Data (transaction numbers, names, comments, dispositions) Record By Code Record On Loop Connection Record On Voice Detection Remote Activation Remote Administration Remote Monitoring Remote Manager (view extension or channel status in real time) Reports by
- Caller ID - Comment - Date - Display - Extension - Name - Time - Trunk
(DVDRW, CDRW, Memory Stick, Hard Drive, Network, Etc.) Scheduled Recording Options Screen Capture Screen Pop Capability Simple System Programming Streaming Voice Monitoring Telephone Recording
- Analog - VoIP - Hybrid |
| Trunk Side Call Logging T1 | E1 | ISDN | PRI | BRI | POTS | SIP PBX Call Logging Avaya | Bosch | Cisco | Comdial | EADS Astra | eOn | Alcatel | Ericsson | Intertel | LG | Lucent | Meridian | Mitel NEC | Nitsuko | Norstar | Nortel | Panasonic | Samsung | Siemens | Telrad | Toshiba | Vodavi | WINN |
| Best of Breed Over 10 years of product developments, with thousands deployed Affordable Priced Right for every budget Digital Quality High quality recorded files, easily copied to email, local hard drives, networked servers, external storage devices or DVD Expandable Grows as your needs and requirements grow Secure Installed in your communications room for tamper-proof security User Friendly Windows based platform with easy to use client applications Customizable System is designed with open architecture for custom tailoring Flexible Supports nearly all PBX / KSU station side or trunk side integrations Trusted Used today by Government offices, Military Offices, Police Departments, Hospitals, Utility Companies, Schools, and more |
Conversations - In-bound / out-bound and internal calls Phone System Data - number dialed, trunk ID, call duration, start/stop time, caller ID, and touch tone* Comments - additional information entered by agent/employee Screens - remotely capture any networked desktop image Archive: Server - store all data for up to three years on the server system Desktop -store conversations locally DVDR - schedule back ups to DVD,CD or DAT (tape) External - export files to external drives or storage devices E-Mail - send the conversation to a colleague in WAV file format
Sales Customer Satisfaction Corporate Security Customer Retention Employee Productivity The Bottom Line Deploy: Call Centers Order Desks Customer Service Centers Medical Clinics Lawyer's Offices Collection Agencies Financial Institutions Customer Service Centers Training Desks Customer Interactions ... too many others to list |
| Quick facts about the ILT™ |
| Intelligent Line Tapping™ Aplications |
| RAID your business with the ILT™ |
| Click here for more information and pricing on the ILT™ and other Call Logging Systems |
24 to 512 Channel Call Logger
|
- Extension - Day - Month - Name or Title of Call - Comments or Notes - Number Dialed - Caller ID - Messaging Number - Inbound / Outbound Calls - System Touch Tone |
Tag or add
comments
to voice
recorded
calls with
details to
optimize
indexing
criteria.
comments
to voice
recorded
calls with
details to
optimize
indexing
criteria.
| Rack Mounted Call Logger Server starting at $4,295.00, call 289-632-2338 or email us at info@tastecinc.com |
Off Premise Service Observe
Call Monitoring for Training
- User Desktop Screen Surveillance
- Real-Time Call Monitoring Console
- Voice File Indexing
- Live Voice Streaming over LAN
- Voice Portal Secured Access Ready
- Automated File Archiving
- Compressed Voice to WAV File Conversion
- Trunk and Station Side Voice & Data Capturing
- Local Service Observe Ready
- Off-Premise Service Observe Ready
- DBMS Compatible Ready
- Voice File Tagging
- Voice File to e-mail Transferring
- Media Transferring
- Media Backup Software ...and more
4, 8, 12, 16 Channel Call Logger
|
| Desktop Call Logger Server starting at $1895.00, call 289-632-2338 or email us at info@tastecinc.com |
4 Channel Call Logger
|
| Flash Based Call Logger Unit starting at $995.00, call 289-632-2338 or email us at info@tastecinc.com |
ILT™ List of Call Logging Features |
Call Logging, call recording and call monitoring systems
Do I really need to log, record and
monitor my employees' phone calls?
monitor my employees' phone calls?
| Intelligent Line Tapping™ TasTec introduces ILT™ Intelligent Line Tapping - a line of affordable Call Logging Solutions that encompass Advanced Call Recording, Call Monitoring Applications and Call Logging Applications - seamlessly interfaced with nearly every Telephone Carrier Service and PBX System in existence, including; Analog Trunk Side Recording, T1 Trunk Side Recording, E1 Trunk Side Recording, Analog Station Side Recording (on most phone systems), Digital Station Side Recording (on most phone systems), SIP Trunk Recording, VoIP Call Recording and 2 Way Radio Recording. The ILT™ line of call loggers are designed with open architectures that offer a myriad of integrations that migrate with CRM, ERP, IMS, SIS, GIS, PMS systems and various non-proprietary Database Management Systems. The predominant - yet affordable ILT™ line of call logging solutions have endured nearly a decade's worth of research and development in telecommunication systems integrations and DBMS migrations, making this one of the most highly acclaimed call recording, call monitoring and call logging solutions in the world. The ILT™ desktop and rack mounted systems come standard with the following features: |
Call Recording Integrations for Analog, Digital & VoIP
Call Logging Applications
Call Monitoring - User Client
Call Monitoring - Remote Manager
Call Logging Systems
Popular Call Logging Benefits and Attributes of the ILT™ |
 | |  | |  | |  | |  |
Quick Links to the most frequently requested products and applications: